The firm that handles your own lot at this point, will be in charge of updating your about shipments attempts

You can alter the address any moment ahead of the vidД›t parcel try shipped. You’ll be able to request the posting by sending you an email through our contact webpage .

From our facility in Germany on resort nation, we ship with DHL. As soon as the parcel comes inside country, the package is handed to the state blog post:

Make use of the transport ID given in dispatch mail – if you don’t obtain this ID, call us and we’ll create they. When the package are handed toward National Post of the nation, DHL or DPDgroup will modify the knowledge connecting to a new web page so that you can go on checking the whereabouts of package.

I encourage to proactively check out the info inside the back link as you may not always get notified about every modify.

They merely do this via mail, so please look at the email (like the spam folder) to see if obtained updated your

• Whenever lender exchange installment was chosen as an installment process, a shipment within 24hrs shouldn’t be fully guaranteed.
• This present is certainly not designed for the UK, Switzerland and Norway.
• Express delivery towards the American costs 40a‚¬.

In case the parcel was not able to getting sent, it will be positioned at a DHL or DPDgroup (for any UK) pick-up aim (check the tracking website link) for 10 trading days. If you don’t pick-it upwards inside this time-frame, it should be sent back to our factory in Germany. After we have received confirmation that the parcel was auto-returned, we shall after that contact you to setup a re-send.

For commands over 60a‚¬, we provide complimentary regular delivery to European countries, excluding the UK, Switzerland and Norway. Under that levels, distribution will cost 4.90a‚¬.

Import fees can be applied and therefore are dependant on traditions. We furthermore try not to cover or foresee customs managing charge for Switzerland and Norway. North Ireland is actually excused from these.

You can expect PRESENT DELIVERY for yet another price of 9.90a‚¬ and just for in-stock stuff (meaning pre-order stuff is omitted).

They merely try this via e-mail, therefore be sure to check your email (such as the junk e-mail folder) to see if they’ve got up-to-date your

• 1. how do i get back a product?

If you should be coming back a broken items, be sure to call us within week or two at – take time to attach pictures regarding the broken item. If you would like get back anything from your own purchase that’s not harmed there’s no necessity to make contact with our customer support team. You also do not require a print-out tag as we dont cover get back shipping costs. Know that to return a product it cannot be applied or washed.

Initially: It is vital that you are the return kind inside bundle that you will see here . If the object had been damaged, please compose this throughout the note at the same time.

Third: pass the lot, with your chosen service. You are in charge of the items until they usually have reached our warehouse. We consequently strongly recommend you to definitely keep consitently the proof of shipping as we can’t be held accountable for solutions that neglect to come.

NOTE: If producing going back from a nation beyond the EU (Switzerland, Norway, great britain and/or USA), be sure to include the initial charge outside your lot. The charge will need to be dealing with outwards, using price demonstrably visible. Write your message ” RETURN ” at the top, so customs can recognize it this type of. Otherwise completed precisely, the lot will be dropped at line and returned to you, that will imply make payment on return shipping bills again.